Refund policy

At Adebi, we strive to ensure that you are happy with your purchase. However, if something isn’t right, please review our return policy below.

RETURNS & EXCHANGES

We offer store credit or exchanges for all eligible returns. Refunds are only issued under the following conditions:

    •    The item is damaged upon arrival.

    •    You received an item that was not what you ordered.

    •    If you are unhappy with your purchase, you may request a refund within 15 days of receiving your order, provided the item is returned in its original condition and packaging.

Important Notes:

    •    Delays in shipping are outside our control and will not qualify for refunds.

    •    All issues, such as damage or incorrect items, must be reported within 3 days of delivery by emailing us at support@adebibrand.com.

 

NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

    •    Earrings (for hygiene reasons).    

    •    Items marked as final sale.

    •    Gift cards  

    

HOW TO RETURN OR EXCHANGE

    1.    Report the issue to us within 3 days of delivery (or within 15 days if you are unhappy with your purchase) by emailing support@adebibrand.com with your order number and details.

    2.    Once approved, repack the item in its original packaging with proof of purchase.

    3.    Use a trackable shipping service to return the item to us. Customers are responsible for return shipping costs.

Once your return is received and inspected:

    •    A store credit gift card/refund to original method of paymentwill be issued for returned items.

    •    Or we will ship a replacement item of your choice (of equal value).

    •    Refunds (if applicable) will be processed upon of receiving items.

Items sent back to us without requesting a return will not be accepted. 

 

INTERNATIONAL RETURNS

International customers are responsible for shipping costs, customs duties, and taxes. Please mark the parcel as “returned goods” to avoid additional duties. Use a trackable service, as we are not responsible for lost packages.

 

 You can always contact us @support@adebibrand.com for any return/refund questions. 

 

Thank you for shopping with Adebi! For further assistance, reach out to us at support@Adebibrand.com